AT&T reports 911 outage for its wireless customers

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Karima Holmes, director of unified communications for the Washington, D.C. government tweeted that there was a nationwide outage for AT&T and instructed customers on how to contact 911.

"Every call to 911 must go through", he said.

After widespread 911 outages affected AT&T customers at about 9:49 p.m. Wednesday night, the FCC has released a statement saying it is investigating the problem.

AT&T users in Orange County trying to call 911 were advised to use a phone with an alternate carrier. We apologize to those who were affected.

AT&T customers making calls to 911 may here it ringing but it may not be going through, said Jennifer Armendariz with Eddy County Emergency Services.

It's not clear what cause the outage or when it will be repaired.

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The spokesperson did not offer details on the extent of the issue or how many customers were affected.

Shortly after the issue began around 5:30 p.m. ET emergency service providers in the affected areas began warning residents about the disruption. AT&T later on Wednesday evening said that service had been restored. The warnings started around 5:49 PM when the Monongalia County Homeland Security Emergency Management Agency in West Virginia posted an alert on Facebook.

Some localities were reporting problems with reaching 911.

Keller, Colleyville, Wylie and Highland Park have taken to social media to report the outages. With both AT&T and the FCC looking into the matter, more details should surface shortly.

"Due to technical difficulties with the AT&T network system the 911 system with Tyler Police Department is temporarily not working". Drop by our comment section below and tell us about your experience.

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